The ServiceNow Administrator manages access (users and groups), maintains instance performance with regular checkups, deploys new functionality and sets up notifications and alerts for the ServiceNow instance.   Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.   To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

Responsible for design, analysis, testing, installation and support activities for Epic related information system solutions as required that are developed or acquired as part of the overall hospital network of integrated computer systems. Incumbent must be able to provide assistance and consultation to enterprise departments, with system application issues, and serve as technical coordinator between departments and our Epic Connect partner and outside vendors. In-depth knowledge of Epic software is obtained by attending training at Epic and with completion of application certification projects and tests.   Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.   To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

Responsible for design, analysis, testing, installation, and support activities for Epic related information system solutions as required that are developed or acquired as part of the overall hospital network of integrated computer systems. Incumbent must be able to help and consultation to enterprise departments, with system application issues, and serve as technical coordinator between departments and any outside vendors. In-depth knowledge of Epic software is obtained by attending Epic training with completion of application certification projects and tests. Training may be onsite at Verona, Wisconsin or virtually from the office.   Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.   To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

Responsible for management of training for the Revenue Cycle and Clinical  applications in Epic. Manages and assists in the development of training material. Works closely with our Epic Connect partner to ensure training is in step with the Epic Connect partner experience. In-depth knowledge of Epic software. Responsible for the design and facilitation of revenue cycle and clinical training across the organization. Monitors quality and regulation changes to identify and remediate processes. Prepares and updates all educational reference materials, coordinates training schedules, develops and implements process improvement initiatives. Utilizes proven methodologies to create training including needs analysis, design development, implementation and evaluations.     Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.   To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

The IT Operations Manager oversees and directs the day-to-day activities of information technology (IT) service management incidents, change management, and Information Technology Service Management (ITSM) tools to ensure that systems, services, and infrastructure work reliably and securely.   Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.   To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.  

Responsible for first level problem resolutions and assistance to problems directed to the Help Desk from local or remote computer system users. This could include but is not limited to login, application, and hardware issues. In addition, this position is responsible for various computer operation duties such as system backups, report distributions, and monitoring interface files. Problems reported to the Help Desk are recorded and tracked in a computer system. Unresolved issues are monitored on a regular basis.   Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.    

Under general supervision, provides support to various departments regarding compilation of and analyzing data related to clinical outcomes, patient safety, risk, accreditation, and other areas of clinical data.   Analyzes data, provides interpretation of results, and communicates to appropriate team members for critical reliability decision-making. Plans and manages quality improvement projects. Participates in data collection, input and data analysis activities, and produces recurring and ad hoc reports.   Participates in performance improvement/quality activities throughout the organization. Ensure data integrity in any project/process assigned.   Works within the EPIC database to ensure analytics (KPI’s, Operational and Analytical data points) are pulled, validated and successfully implemented to ensure hospital wide operations and initiatives at meeting targets.   This position is supported by both the Director of Decision Support and the Vice President/CIO.     Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.   To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

Responsible for the overall direction, planning, coordination, implementation, execution, control and completion of programs and projects ensuring consistency with company strategy, commitments, and goals. Ensures that the overall program structure and program management processes enable the program and its components teams to successfully complete their work and to integrate the components’ deliverables into the program’s end products, services, results, and benefits. Also ensures that projects are organized and executed in a consistent manner and fulfilled within established standards. Closely works with the other managers to achieve the project objectives and to ensure the project management plan aligns with the overarching program plan and organizational strategic goals.     Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.   To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

Responsible for the overall support and maintenance of web-based information and applications presented on the Reid Intranet, and web accessible information systems.  Supports the Reid Hospital Web Page as directed by the Community Relations department.  The first priority of this position will always be the web applications to ensure that information and functions are current and appropriate for Reid Hospital and are presented in a aesthetically pleasing format that is easily accessed and understood.  Must be competent with currently available networking and server technology and be able to support the web server and monitor and evaluate security and firewall safeguards.  This position will provide assistance and consultation to hospital departments with network and web-based applications and will serve as technical coordinator between hospital departments and outside vendors.   Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.   To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

Responsible for design, analysis, testing, installation and support activities for information systems solutions as required that are developed or acquired as part of the overall hospital network of integrated computer systems. At this level, the incumbent is expected to be competent with currently available software and equipment technology, especially within the healthcare industry. Incumbent must be able to provide assistance and consultation to hospital departments, with system application issues, and serve as technical coordinator between hospital departments and outside vendors. Incumbent applies principles of our Mission, Mission, and Values and Key Service Behaviors in all activities and relationships.   Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.   To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

3rd Party Analyst: Responsible for design, analysis, testing, installation and support activities for Information Technology (IT) related information system solutions as required that are developed or acquired as part of the overall hospital network of integrated computer systems. Incumbent must be able to provide assistance and consultation to enterprise departments, with system application issues, and serve as technical coordinator between departments and any outside vendors. In-depth knowledge of 3rd party systems is obtained from the vendor or by analyst currently supporting the system.       Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.   To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

Under the direction of the Laboratory Director or Manager, as identified by the Laboratory Director, is responsible for the completion of assignments in the operation of the laboratory information systems.  Is expected to be qualified in the use of the LIS and other P.C. computer software programs.  Assumes responsibility and accountability of following established policies of the hospital and the laboratory department utilizing the C.A.R.E. principles and as defined by the Mission Statement of the hospital.   Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.   To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

Responsible for design, analysis, testing, installation and support activities for Epic related information system solutions as required that are developed or acquired as part of the overall hospital network of integrated computer systems. Incumbent must be able to provide assistance and consultation to enterprise departments, with system application issues, and serve as technical coordinator between departments and any outside vendors. In-depth knowledge of Epic software is obtained by attending Epic training with completion of application certification projects and tests. Training may be onsite at Verona, Wisconsin or virtually from the office.   ClinDoc: This position includes two Epic certifications – EpicCare Inpatient and Stork. The ClinDoc Analyst is responsible for the inpatient clinical documentation application. Prior experience or knowledge in clinical documentation and orders is a benefit. This analyst will also work closely with the Orders Analyst and 3rd party applications that integrate   Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.   To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

Responsible for overseeing all aspects of the enterprise interface environment. This includes the implementation, configuration, coordination, maintenance, troubleshooting, security, monitoring, and support documentation of interfaces between various hospital applications. Integrations can include HL7, batch, custom scripts, etc. as required. Incumbent must ensure the interface environment maintains the highest reliability and performance along with keeping the environment on the cutting edge of current technologies. Incumbent works closely with other Information Technology staff serving as a technical coordinator between departments, our Epic system, and outside vendors. In-depth knowledge of Epic software is obtained by attending Epic training with completion of application certification projects and tests. Training may be onsite at Verona, Wisconsin or virtually from the office.     Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.   To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

Responsible for design, analysis, testing, installation and support activities for Epic related information system solutions as required that are developed or acquired as part of the overall hospital network of integrated computer systems. Incumbent must be able to provide assistance and consultation to enterprise departments, with system application issues, and serve as technical coordinator between departments and any outside vendors. In-depth knowledge of Epic software is obtained by attending Epic training with completion of application certification projects and tests. Training may be onsite at Verona, Wisconsin or virtually from the office.   Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.   To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.