Responsible for overseeing all aspects of the enterprise interface environment. This includes the implementation, configuration, coordination, maintenance, troubleshooting, security, monitoring, and support documentation of interfaces between various hospital applications. Integrations can include HL7, batch, custom scripts, etc. as required. Incumbent must ensure the interface environment maintains the highest reliability and performance along with keeping the environment on the cutting edge of current technologies. Incumbent works closely with other Information Technology staff serving as a technical coordinator between departments, our Epic system, and outside vendors. In-depth knowledge of Epic software is obtained by attending Epic training with completion of application certification projects and tests. Training may be onsite at Verona, Wisconsin or virtually from the office.

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

• Develops and maintain system interfaces.
• Focuses on HL7 integration supporting back-end processes for financial and clinical applications and reporting.
• Leads analysis of current state.
• Works with end-users and project teams to analyze and document data and workflow processes.
• Analyzes interface specifications from both the sending and receiving systems to determine feasibility and interface methodology.
• Ensures proper system integration and functional performance of interfaces.
• Develops scripts to move data files and reports between systems.
• Assists with maintenance of integrated infrastructure including routine support, upgrades, problem diagnosis and performance tuning.
• Provides technical subject matter expertise and business process knowledge to project teams analyzing systemic or process issues within assigned areas.
• Provides input on alternative solutions ensuring project team is fully educated on required effort, technical constraints, and impacts to existing system stability.
• Assists departments / project teams in defining requirements for new systems.
• Assists project manager in development of project plans focusing on technical work requirements and effort.
• Participates in vendor selection process including demonstrations and functional comparison activities.
• Leads system design teams ensuring all business processes are addressed within specifications.
• Provides input into contract / statement of work for new systems / functionality in supported areas.
• Provides input to design team in development of updated process diagrams and any other elements of the design as defined by the project team.
• Writes design specifications.
• Completes system build / development tasks based on design specifications.
• Completes unit testing of system components validating accuracy of build as defined by specifications.
• Coordinates cross-functional integrated testing and tracking issues.
• Develops comprehensive test plans that cover organizational business processes affected by implementation.
• Participates in testing using test scripts to validate business processes.
• Participates in development and validation of training material.
• Participates in training sessions ensuring appropriate knowledge transfer to end users.
• Participates in go-live event developing detailed plan, coordinating resources, provides support, training, and troubleshooting assistance.
• Provides technical support to system end users functioning as the primary resource for managing and resolving system issues.
• Maintains software for assigned systems at supportable levels and communicate available updates and enhancements to end users.
• Monitors incident tickets and provides timely resolution of same.
• Maintains detailed system documentation reflecting system architecture, security, and other requirements as defined in documentation templates.
• Develops project plans for small to medium implementations / upgrades.
• Participates in change management activities for assigned systems.
• Coordinates optimization activities proactively identifying improvements that allow end users to function more effectively.
• Coordinates resolution of issues requiring cross-functional teams for resolution.
• Provides leadership and guidance to mentor caregivers in how interfaces work and can be used within the enterprise.
• Communicates successfully at all levels of the organization.
• Functions independently executing assignments with minimal oversight.
• Participates in implementations having high complexity / organizational visibility.
• Keeps abreast of current industry developments and trends.
• Advises supervisor of progress on projects and any major issues.
• Understand the Quality Assurance and Improvement Plan and participate in department activities as requested.
• Perform other assignments as specified by supervisor.

1. Three (3) to four (4) year experience with Information Technology application development, training, and implementation in a healthcare setting.
2. Completion of Bridges Epic certification within four (4) months of hiring.

Education/Experience Preferred:  Bachelors or Associates Degree in related field.

Licensure: None

Certifications:  Epic Bridges

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Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.

EEO Statement: Reid Health is an Equal Opportunity Employer

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