Under the direction of the Provider(s) and Practice Manager, the Office Assistant performs all front office duties including answering the telephone, scheduling patient appointments, performing check-in and check-out functions, and maintaining patient medical records. This individual works hand-in-hand with the Provider(s) and Practice Manager to achieve quality outcomes for the patient

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

• Answers and triages incoming telephone calls/department voicemail, responds to questions, takes appropriate messages or transfers callers as appropriate.

• Alerts clinical staff to patient arrival, including specific situations (i.e., late arrivals) via phone, intercom, or Teams.

• Greets patients as they arrive and completes check-in process.

• Observes waiting room patients and notifies appropriate personnel in the event of patient need or other situations requiring intervention.

• Updates chart with copies of current insurance card and patient registration forms when necessary.

• Verifies registration information and corrects as needed.

• Keeps patients informed of delays and explains alternatives when possible.

• Assists patients with billing questions as capable and refers complex problems to the Office Supervisor or other rehab management staff.

• Manages incoming/outgoing mail, faxes, and other correspondence.

• Sends waitlist and discharge letters per departmental policy.

• Works assigned work queues and front office pool in Epic.

• Makes evaluation charts.

• Breaks down and works the completed evaluation charts.

• Follows up with patients that cancelled or no-showed their appointment and documents telephone encounter in the medical record.

• Cancels patient appointments and refers to schedulers for follow-up.

• Prints next day schedule.

• Opens and closes the department as assigned.

• Manages the call light system and alerts staff as needed.

• High school diploma or equivalent

• Previous computer experience

• Preferred: six months previous clerical experience with a general understanding of insurance, previous work experience in a medical-related position, and knowledge of medical terminology