This position is responsible for all scheduling functions related to rehab services: Evaluations, Progress Updates, and on-going treatments.  The position will work closely with management and the clinical staff to optimize patient care and efficient operations.

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

Essential Duties and Responsibilities
 Answers incoming phone calls, schedules patient appointments or transfers caller as
appropriate according to established guidelines by department management.
 Schedules and/or documents phone encounters for open scheduling inquiries.
 Maintains all office appointment schedules by scheduling patient based off
convenience of patient, urgency, POC, and time required (including assessment and
on-going treatment).
 Manages Epic waitlist functions and schedules POP list visits.
 Works assigned work queues in Epic.
 Works with management to edit on-going treatment schedules to open new
eval/treatment slots.
 Cancels and reschedules appointments.
 Audits/manages patient attendance procedures/processes and notifies management
of noncompliance.
 Reschedules patients when needed for provider call-ins, emergencies, or for
approved provider time off.
 Completes order transcribing for outside referrals.
 Manages contract/agency therapist schedules.
 Schedules/reschedules patients for new therapists or departing therapists.
 Blocks therapists’ schedules as needed per department policy.
 May cover Office Assistant duties as assigned at smaller clinic locations.
 May cover Rehab Tech duties as assigned at smaller clinic locations.
This list of duties and responsibilities is not intended to be all-inclusive and can be
expanded to include other duties or responsibilities that management deems necessary.

 High school diploma or equivalent
 Previous computer experience
 Preferred six months of medical related office experience