The Patient Registration Clerk facilitates patient flow from point of entry to destination in a timely, accurate, and professional manner. Obtain specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes. Interviews patients for limb alerts, latex allergies, explains polices of the department, and educates patient and family members of the surgical process. Answers incoming phone calls. Directs patients and visitors appropriately through wayfinding.

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

1. Promotes mission statement
2. Uses the computer to interview incoming surgical patients prior to admission to gather the appropriate demographic, insurance, and emergency contact information
3. Ensures hospital general consent is signed
4. Describes the Patient Bill of Rights to patient and ensures they have received it
5. Describes the surgical process to patients and family members
6. Makes sure the appropriate arm band is distributed
7. Describes the patient tracking board to family members
8. Prepares discharged medical record and sends to the medical records department
9. Answers all incoming phone calls and directs the phone calls to the appropriate department
10. Checks the next day’s charts for the appropriate times
11. Communicates with the preoperative nurses, recovery nurses, and the board runner for any changes in the schedule for the day of procedures
12. Helps the preadmission testing clerks with any packets they may need made
13. Helps to place supply orders
14. Maintains Healthstream assignments
15. Places appropriate family members in the consultation room for the physicians
16. Escorts family to the appropriate recovery rooms
17. Places work orders
18. Distributes appropriate supplies to the correct departments

Qualifications: Complete ROSE and Reid’s new hire orientation, complete a 90 day and 1 year evaluation along with yearly performance evaluations, complete all Healthstream assignments, master the registration clerk competency check list.

Education: High school diploma or GED

Experience Required: Basic knowledge of Microsoft word, Microsoft Excel, and basic knowledge of medical terminology.

Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022

Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.

EEO Statement: Reid Health is an Equal Opportunity Employer

No Search Firms:

Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health. 

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