The EMS Manager is responsible for overseeing the daily operations, staffing, and performance of emergency medical services. This role ensures compliance with all federal, state, and local regulations, manages budgets, develops policies and procedures, and maintains high-quality patient care standards. The EMS Manager also serves as a liaison between emergency personnel, healthcare facilities, and government agencies.

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

• Oversee and manage EMS operations, including staff scheduling, deployment, and response efficiency.
• Ensure compliance with all applicable laws, regulations, and standards governing emergency medical services.
• Develop, implement, and maintain EMS policies, procedures, and protocols.
• Manage budgets, allocate resources efficiently, and oversee purchasing of medical supplies and equipment.
• Recruit, train, supervise, and evaluate EMS personnel to ensure optimal performance and professional development.
• Coordinate with hospitals, fire departments, law enforcement, and other emergency response agencies.
• Monitor and analyze EMS response times and service quality, making necessary adjustments for improvement.
• Ensure proper maintenance and readiness of EMS vehicles and medical equipment.
• Handle community relations, public education, and outreach efforts regarding emergency medical services.
• Investigate incidents, complaints, or concerns related to EMS services and take appropriate action.
• Prepare reports and documentation for management and regulatory agencies.
• Develop and implement community education programs to improve public awareness of emergency medical services and health improvement initiatives.
• Promote health and wellness initiatives to enhance community safety and emergency preparedness.
• Oversee interfacility transports and non-emergency ambulance services, ensuring efficiency, patient safety, and compliance with regulations.
• Develop strategies to optimize the scheduling and coordination of non-emergency medical transportation.
• Implement technology and communication improvements to streamline dispatch operations and response times.
• Secure grants and funding to enhance EMS operations and community health initiatives.
• Assist Director with EMS integration into regional disaster response plans, including mass casualty incidents.
• Ensure regulatory and legal compliance beyond standard EMS operations.
• Work closely with director and medical directors to establish advanced care protocols and training programs.
• Strengthen collaboration with law enforcement for tactical medical response and crisis intervention.
• Oversee the implementation of advanced EMS technology such as telemedicine and GPS tracking.
• Develop specialized EMS response to fires, disasters, water rescue, and tactical medical response.

Education & Certification Required: High school graduate or equivalent. Graduation from an accredited Paramedic Program. Active IN Paramedic license. CPR/BLS, ACLS, PALS certification. 

Education & Certification Preferred: Associate or bachelor’s degree in emergency medical services or related field. NRP, PHTLS certification. 

Experience Required: Minimum of 7 years of experience as a paramedic in EMS, including supervisory or management experience

Experience Preferred: Experience managing complex EMS systems. Experience leading multi-jurisdictional EMS operations.

Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022

Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.

EEO Statement: Reid Health is an Equal Opportunity Employer

No Search Firms:

Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health. 

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