The IT Systems/Epic Principal Trainer is responsible for the development and implementation of the training program for respective applications, collaborating closely with Operational Leadership and end users, IT Application Analysts, and other Principal & Credentialed Trainers at Reid. This role includes obtaining and maintaining certification in Epic and other relevant applications, designing comprehensive training programs, creating, and maintaining up-to-date training materials, and building, testing, and maintaining the training environment. Additionally, the Principal Trainer coordinates and documents training activities, troubleshoots system issues, recommends improvements, engages end users through creative training sessions, and ensures alignment with organizational goals while supporting system updates and go-live events.

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

• Obtain and maintain certification in Epic and other applications as required and stay current with updates and new features through ongoing education and training.
• Stay updated on current industry developments and trends.
• Design and implement training programs for Epic and other applications, including curriculum development, material testing, training materials reflecting the current version (tip sheets, workflow bulletins, video tutorials, classroom materials, upgrade-related documentation, newsletters, etc.), and building and maintaining training environments for updates, new hires, and optimization.
• Conduct training sessions with the most up-to-date materials for new hires and existing staff, using a variety of techniques to accommodate different learning styles and ensure comprehensive understanding, while providing one-on-one coaching and support as needed to reinforce learning and application system functionalities. Training techniques include but are not limited to classroom instruction, E-Learning, Teams, and hands-on training sessions.
• Engage end users with creativity and enthusiasm, adjust teaching styles based on feedback and survey results, and continuously improve training programs to meet organizational needs.
• Train and assist other trainers, providing coverage as needed (across applications) and mentor Credentialed Trainers while working in collaboration with them to ensure effective training delivery and consistency.
• Maintain an electronic database storing all current versions of training materials for respective application(s) for end user reference as well as trainer, archive past versions, and perform an annual update.
• Enroll end users for training while coordinating and maintaining records of training activities, attendance, and trainee progress within the learning platform.
• Maintain a thorough understanding of workflows and application functionalities through rounding and open communication with operational end users to optimize the platform, enhance efficiency, test, adapt, troubleshoot, and recommend system improvements.
• Develop system testing plans and prepare necessary test data to assure expected results.
• Coordinate with Epic and other vendor support and internal stakeholders to ensure training programs align with organizational goals and standards.
• Participate in application go-live and upgrade events and provide on-site support to ensure smooth transitions and adoption of new systems.
• Develop strong relationships and work in conjunction with end users, vendors including but not limited to Epic, Operational Leaders, Reid Leadership, and IT Teams for upgrades and ongoing support of applications and to foster a team environment.
• Facilitate adoption of changes with positive reinforcement and support.
• Participate in strategic initiatives that support training workflow quality and overall results.
• Assist in preparing project plans, including time estimation, scheduling, and resource requirements, and implement new applications or enhancements by analyzing department requirements and recommending solutions.
• Communicate regularly with stakeholders, participate in team meetings, and advise the supervisor on project progress and major issues.
• Knowledgeable of the QA & QA&I Plan and participates in department QA & QA&I Activities. With the development of new workflow systems, ensures that data elements to support QA functions are captured in order to streamline wherever possible.
• Maintain a working knowledge of application policies & procedures, government regulations, financial impacts, and hospital standards to provide guidance on the effective use of information systems and technology for problem-solving and practice facilitation.
• Carry out additional tasks and assignments as directed by the Director and Manager.

• Education Required: High School Diploma
• Education Preferred: Associate Degree or higher, Clinical Licensure is highly desirable
• Experience Required: Minimum 3 years experience in Healthcare
• Experience Preferred: 5 or more years of experience in Healthcare with experience teaching and leading employees using adult education learning principles. Certification in Epic training is highly desirable and/or an Information Technology degree

Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022

Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.

EEO Statement: Reid Health is an Equal Opportunity Employer

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Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health. 

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