This position is responsible for all scheduling functions related to rehab services: Evaluations, Progress Updates, and on-going treatments.  The position will work closely with management and the clinical staff to optimize patient care and efficient operations.

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

1. Answer and triages incoming telephone calls, responds to questions, takes appropriate messages, schedules patient appointments or transfers caller as necessary according to guidelines established by the office.
2. Schedules and or documents phone encounters for open scheduling inquiries.
3. Maintains all office appointment schedules by scheduling patient based off convenience of patient, urgency, POC and time required (inc. assessments and on-going treatment)
4. Manages Epic Waitlist functions
5. Works assigned work queues in Epic
6. Works with management to edit ongoing treatment schedules to open new treatment slots
7. Cancels and re-schedules appointment
8. Reschedule patients when needed for provider call-ins, emergencies, or for approved time off. 
9. Manages changes to on-going appointments to facilitate getting patients off the waitlist
10. Schedules/re-schedule patients for new therapist or departing therapists

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Education Required:  High School Diploma or Equivalent

Experience Required:  Previous computer experience

Experience Preferred:  Six months of medical related office experience

Licensure: None

Certifications:  None

Other:  None

Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022

Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.

EEO Statement: Reid Health is an Equal Opportunity Employer

No Search Firms:

Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health. 

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