Under the direction of the Director of Quality, the Manager is responsible for the overall management of quality review, improvement processes & patient safety program for the Hospital, Medical Staff, and RPA. 

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

1. Assists Quality Director with daily operations of the department.
2. Serves on hospital committees as invited and as assigned by the Director of Quality.
3. Timely and accurate data collection and submission of required quality measures to CMS, ACO, ACC, STS & other registries which the hospital & RHPA has chosen to participate in compliance with hospital quality programs.
4. Continues education and remains familiar and knowledgeable of the various CMS rules and regulations regarding quality programs.
5. Assists the Quality Director with performance excellence projects, as defined in organizational strategic framework.
6. Oversight and coordination of annual clinical contract review & QAPI..
7. Familiar with requirements for the IQR (Inpatient Quality Reporting), OQR (Outpatient Quality Reporting), IPFQR (Inpatient Psychiatric Facility Quality Reporting and Promoting Interoperability programs of CMS.
8. Leads quality department continuous DNV survey readiness.
9. Leads and coordinates completion of the Leapfrog Hospital Safety Survey, Anthem QHIP survey, AHRQ’s Culture of Safety Survey and other system-wide quality surveys the organization chooses to participate in.
10. Manages quality review for physicians & Providers belonging to RH & RHPA in accordance with the FPPE & OPPE Policy.
11. Reviews MIDAS Patient Satisfaction Issues for quality of care concerns and participates in the hospital grievance process. Provides follow up with customers as needed.
12. Serves as a quality representative on various committees or Medical Staff meetings as assigned by the Quality Director and prepares standard reports for the committee.
13. Responsible for maintenance of employee schedules and timecards for direct reports. Ensures timecards are completed timely on payroll Monday.
14. Sets and communicates clear performance expectations of team members and monitors by direct observation.

This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Education and Experience

Minimum of Bachelor’s Degree in health related field or Bachelor’s Degree in other field with LEAN training, human factors engineering, crew resource management, process engineering knowledge, quality management/control, health information management, risk management, patient safety or lean/six sigma training. Ability to interact, educate and positively influence all levels throughout the Healthcare system applying Lean/Six Sigma tools in order to systemize complex processes to enhance patient safety & quality.

Experience as leader in the Quality is preferred.

Licensure and Certification

RN, LPN, RHIA, RHIT, CPHQ, CPHRM or other healthcare related credential helpful.

Work Environment

Office, rounding in the hospital & outpatient facilities.

Physical Demands

• Standing, sitting, walking, travelling, lifting as required by job.

Travel:  Yes

• Travel between Reid and RHPA practices as needed

Overtime: Yes (as needed for project completion)
Holidays:  No 
Weekends:  Yes in emergency situations)
Different Shifts:  No .
On-Call:   No   

Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022

Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.

EEO Statement: Reid Health is an Equal Opportunity Employer

No Search Firms:

Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health. 

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