The position of Medical Records Coordinator is responsible for the ongoing planning, configuration, development, implementation, maintenance, quality assurance, and end-user support and training of the Electronic Medical Record (EMR) application(s) for Reid Health PACE. They will also assist with contract and license verification monitoring.

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

1. Develop and maintain internal EMR system documentation and system-related workflow processes.
2. Seek to improve current medical record keeping processes by studying practice, procedures, problems, and trends
3. Periodically evaluate the organization’s compliance with Electronic Medical Records and related systems, and prepare recommendations. Actively review current EMR-related regulations (HIPAA, PHI, etc.) and implement new policies, forms, and/or processes as required
4. Develop and present initial and ongoing training with physicians, nursing and support staff Responsible for conducting initial and on-going training of end-users on Reid Health PACE EMR (Cognify) features and functionality to support an expert level of performance during field demonstrations.
5. Coordinate and participate in computer training and orientation activities as related to implementing EMR and related software collaborating with vendor(s)’ training and support personnel as necessary. Project plan and manage all new EMR system installations and/or system upgrades
6. Maintain up-to-date knowledge of trends and advances in the field of EMR, as well as new developments in hardware and software technology. Continuously improve knowledge of EMR by reviewing reference procedures, using the application to become proficient in the use of the system. Maintain a detailed understanding and working knowledge of the current EMR system, its functions and its relationship to other information systems within the enterprise.
7. Evaluate policies and procedures related to the internal charge process flow in relation to EMR
8. Participate in all aspects of systems analysis, planning, design, development, testing, and implementation of any new software or system enhancements. Participate in conference calls, impact studies (such as ROI, Patient Throughput, etc.), RFP/RFI completion, and any other clinical or financial operations driven situations which may occur, to assist Reid Health PACE Administration in decision making impacting or impacted by Electronic Medical Records and related systems. Participate in the preparation and monitoring of budget compliance for the EMR activities.
9. Act as the primary liaison between Reid Health PACE and EMR Providers and other support departments’ (i.e. Information Resources) as related to EMR software/hardware and connectivity issues
10. Provide on-site and/or remote access to client networks to assist clients with implementation, troubleshooting and other EMR system issues.
11. Coordinate processing and follow-up of requests for enhancements and changes from users or others affected by the system, efficiently escalating problems as they are encountered. Design, propose, customize, test and integrate EMR modifications and upgrades with input/assistance of the Clinical Team, when required.
12. Develop, coordinate and participate in provision of pro-active support to end-users resolving customer problems with diplomacy, either directly or with the Clinical Customization or administrative team's assistance. Anticipate customer needs and manage the provision of services to all customers; continually monitor all processes and services (quality, cost effectiveness, and efficiency), working in conjunction with the finance, billing, and clinical operations teams
13. Prepare and maintain design documentation, project plans, and issue lists for all EMR-related projects. Maintain documentation and tracking of change request, enhancements, and testing at each site as necessary.
14. Collaborate with vendor and internal Information Resources department, as well as Administration, to develop requirement specifications for system interfaces. Actively participate in and coordinate testing of the software as it relates to scheduling, coding & charge capture - the routing of charges to all interfaces including other hospital and lab systems, and billing software.
15. Initiate and/or participate in presentations and product demonstrations of the EMR application to newly recruited or potentially recruited providers, and internal and external associates as required.
16. Attend conferences and seminars as requested.
17. Work with billing staff to facilitate and maximize the billing process in relation to the EMR system. Assist in the evaluation of the individual clinic workflow processes related to billing and identify systematic solutions for the implementation.
18. Maintain confidence and protect operations by keeping all information confidential.
19. Develop and maintain and monitor system reports, audit lists, and to ensure quality and control of the data outcome.
20. Prepare and maintain contract and licensure verification monitoring.
21. Contribute to the team effort by accomplishing all related tasks and other duties as required or assigned.
22. Assist with claims, authorizations, and denials.
23. Actively participate in Quality Improvement initiatives in coordination with Quality Assurance Manager. 
24. Complies with CMS PACE regulations as they pertain to this role.

Education Required:  Associate’s Degree in related field.  In lieu of degree, 2+ years’ work experience and/or trade school is acceptable.

Education Preferred: Bachelor’s Degree in related field

Experience Required: Experience with clinical and related professional billing and coding, medical terminology; implementation of electronic medical record system.

Experience Preferred: HIM experience

Licensure:  As per necessary for degree

Certifications:  None

Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022

Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.

EEO Statement: Reid Health is an Equal Opportunity Employer

No Search Firms:

Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health. 

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