Responsible for design, analysis, testing, installation, and support activities for our Cerner Laboratory system solutions as required that are developed or acquired as part of the overall hospital network of integrated computer systems. Incumbent must be able to help and consultation to enterprise departments, with system application issues, and serve as technical coordinator between departments and any outside vendors. In-depth knowledge of the Cerner and potentially Epic software is required.

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

• Completes assigned Cerner/Epic certifications, training, projects, and testing.
• Works closely with our Epic Certified Analysts for assigned applications.
• Completes Laboratory Information System related tasks assigned by supervisor.
• Provides technical subject matter expertise and business process knowledge to project teams analyzing systemic or process issues within assigned areas.
• Provides input on alternative solutions ensuring project team is fully educated on required effort, technical constraints, and impacts to existing system stability.
• Assists departments / project teams in defining requirements for new systems.
• Assists project manager in development of project plans focusing on technical work requirements and effort.
• Participates and coordinates vendor selection process including demonstrations and functional comparison activities.
• Completes appropriate departmental pre-purchase checklists and documentation.
• Provides input into contract / statement of work for new systems / functionality in supported areas.
• Leads system design team in development of updated process diagrams, screen layouts, and any other elements of the design as defined by the project team.
• Writes design specifications.
• Completes system build / development tasks based on design specifications.
• Completes unit testing of system components validating accuracy of build as defined by specifications.
• Develops comprehensive test scripts to validate business processes that cover organizational business processes affected by the implementation.
• Coordinates cross-functional integrated testing managing schedules, organizing staff, and tracking issues.
• Participates in development and validation of training material.
• Participates in training sessions ensuring appropriate knowledge transfer to end users.
• Participates in go-live events providing detailed plan, coordinating resources, support, training, and troubleshooting assistance to deployment team.
• Provides technical support to system end users functioning as the primary resource for managing and resolving system issues.
• Maintains software for assigned systems at supportable levels and communicate available updates and enhancements to end users.
• Monitors incident tickets and provides timely resolution of same.
• Maintains detailed system documentation reflecting system architecture, security, and other requirements as defined in documentation templates.
• Leads analysis of current state.
• Develops alternative solutions and lead teams through analysis.
• Develops project plans for small to medium implementations / upgrades.
• Participates in change management activities for assigned systems.
• Coordinates optimization activities proactively identifying improvements that allow end users to function more effectively.
• Coordinates resolution of issues requiring cross-functional teams for resolution.
• Communicates successfully at all levels of the organization.
• Functions independently executing assignments with minimal oversight.
• Participates in implementations having high complexity / organizational visibility.
• Keeps abreast of current industry developments and trends.
• Advises supervisor of progress on projects and any key issues.
• Understands the Quality Assurance and Improvement Plan and participates in department activities as requested.
• Perform other assignments as specified by supervisor.

Qualifications

1. Has a thorough understanding of information technology and a good working knowledge of recent developments in software systems, programming languages, utility software, report writers and query languages, relational databases, networking, and computer equipment.
2. Good understanding of the Cerner Lab system and integration workflows with Epic and other related systems.
3. Able to gather and document business and information systems requirements for hospital departments and provide the formal analysis and design for recommended solutions.
4. Demonstrate through testing or explanation the skills and knowledge required to serve as a Project Leader for the development and/or installation of new computer systems and software applications.
5. Must be able to work effectively in a team environment and meet project timelines with specific deliverables.
6. Handles a large volume of changes and adjustments for the hospital environment.
7. Is conscientious, accurate, and capable of reacting logically to unusual or stressful situations and exercise good judgment skills.
8. Proficient with the MS Office Professional Family Suite; Outlook, Word, Excel, Visio, and Power Point.

Education/Experience Required: 

1. Two to three years’ experience with Information technology application development, training, and implementation in a healthcare setting, with experience in Cerner systems and processes strongly preferred.

Education/Experience Preferred:  Associates Degree in related field.

Licensure: None

Certifications:  None

Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022

Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.

EEO Statement: Reid Health is an Equal Opportunity Employer

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