Under the direction of the Provider(s) and Practice Supervisor, the Clinical Lead is the first point of care in the medical practice.  This position assists the Provider(s) with patient procedures and may perform routine laboratory tests.  This individual works hand-in-hand with the Provider(s) to achieve quality outcomes for the patient. The Clinical Lead is responsible for the day to day smooth operation & delivery of patient care and ascribes to a higher level of practice including use of best practices in their day to day care. The Clinical Lead will serve as the clinical resource in the absence of the Clinical Supervisor or Clinical Practice Lead and is able to step into any clinical role within the practice to help meet the patient care needs.  The Clinical Lead is recognized as the “go to person” for all clinical staff & providers assisting with facilitation of provider efficiency by “anticipating” the needs of the providers & clinical staff based on his/her experience and current patient volumes. The Clinical Lead is responsible for the quality of the documentation by the LPNs/MA’s in the practice as well as auditing charts on a regular basis for adherence to quality, ACO & meaningful use standards.

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

• Prepares exam rooms for patient use by cleaning the rooms between patients and ensuring that each room is stocked with the appropriate supplies.  Prepares procedure trays as necessary.
• Triages patient phone calls, reviews patient test results, pharmacy calls and reviews patient medications.  Provides patient education appropriate to patient diagnosis and quality standards established by Reid Health Physician Associates (RHPA).
• Escorts patients to exam rooms and check vital signs as needed.  Interviews patients to assess needs.  Records reason(s) for visit, current medications and take temperature if necessary.  Instructs patients on how to prepare for physician's examination.  Completes routine forms as appropriate (school physical, immunization records, etc.).  Ensures chart documentation is completed in a timely manner and in accordance with practice policy and procedure.
• Assists provider(s) with patient procedures such as suture removal, wart and mole removal, pap smears, minor surgeries, etc.  Also administers EKGs, injections, immunizations, vision and hearing tests and venipuncture. 
• Performs lab tests in accordance with needs of patient and as directed by the Provider/Practice Manager and/or Laboratory Director.  Prepares specimens for in-house and reference labs as appropriate.  Operates and calibrates laboratory equipment.  Maintains laboratory documentation in accordance with CLIA standards and practice specific protocol. 
• Schedules offsite diagnostic tests and referrals to other providers.  Records procedures ordered and tracks results. 
• Performs front office duties and other duties as required.
• Performs all duties respectful of confidentiality and safety of all patients, employees and providers.
• Must be committed to Patient Satisfaction and Patient Safety.
• Performs prior authorizations and pre-certifications when appropriate.  Monitors patient portal, In Basket tasks, and e-mails daily.
• Assures that day to day patient care proceeds in an efficient, safe manner.
• Assists with the orientation of new staff to the practice.
• Facilitates the development of critical thinking skills in the new staff.
• Uses open ended questions to facilitate critical thinking.
• Uses teach back to assess the preceptees understanding.
• Gradually increases the preceptees responsibilities, tailoring the learning experiences to meet the educational needs of the orient.
• Assess competency/skills utilizing competency assessment tools and clinical observation.
• Attends weekly meeting with preceptee, Practice Supervisor & Clinical Practice Lead or Clinical Supervisor.
• Serves as a role model, socializer, educator, mentor, & collaborator to the new staff.
• Collaborates with the CPL to develop and deliver inservices targeted to address learning needs of the clinical staff in the practice.
• Conducts random chart audits to assure that Quality, documentation, ACO, & Meaningful Use measures are being met. Shares results with Practice Supervisor & peers to facilitate improvement in documentation.
• Serves as the “go to” person for all clinical staff and providers when issues arise.\
• Able to step in and assist with patient care as needs arise.
• Monitors the activities of practice & recognizes situations that require additional assistance or intervention on the part of a seasoned staff member.
• Anticipates the needs of providers and clinical staff.
• Assures that the preceptee is meeting the culture of EVERY PATIENT EVERY TIME in regards to the patient experience by utilizing AIDET & CARE principles and making that connection with his/her patients.
• Assumes responsibility for the day to day clinical operations in the absence of the practice supervisor.
• Collaborates with the CPL to develop and deliver in services targeted to address learning needs of the clinical staff in the practice.

Education Required: Graduate of an approved school of Medical Assisting or an approved Practical Nursing program or combination of certification and bachelor’s level education.

Education Preferred: Associates Degree or technical certificate

Experience Required: Minimum of one year of experience in a medical office as an MA or LPN

Experience Preferred: Minimum one-year experience as a preceptor.

Licensure: LPN if applicable

Certifications: BLS, CMA or RMA if not an LPN

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Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.

EEO Statement: Reid Health is an Equal Opportunity Employer

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Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health. 

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